Useful Contacts

NHS 111

Please dial 111 if you require medical advice Out of Hours - click on the logo for more information

NHS 111

Minor Injuries

Minor Injuries Unit
Falmouth Hospital
Trescobeas Road
Tel: 01326 430000
Open 8.00am 8.00pm.

Minor Injuries Unit
Camborne & Redruth Hospital
Barncoose Terrace
Tel: 01209 318000
Open 8.00 am - 10.00pm.

Some minor injuries can be dealt with here at the surgery, however if you have an injury that requires an x-ray it is best to go straight to a Minor Injuries Dept or Casualty at Royal Cornwall Hospital Treliske.

All patients must report to the reception area on arrival at the Minor Injuries Unit.

Kernow CCG

Room 210, Cornwall Council offices,

39 Penwinnick Road, St Austell PL25 5DR

Tel: 01726 627800 email:

Social Services

Adult Care & Support - Cornwall Council

Telephone: 0300 1234 131


Children, Schools & Families: 0300 1234 101

Royal Cornwall HospitalRCH.jpg

Royal Cornwall Hospital
Tel: 01872 250000


TAP (Transport Access Patients)

Provides an inexpensive car service for patients who might have difficulty getting to the surgery or hospital.

Telephone: 01872 223388

British Red Cross - Wheelchair Hire/ Medical Aids

The Mobility Aids centre at Tolvaddon is now back open (March 2022). Opening hours are 09.00 am to 1.00 pm Monday to Friday.

They hire out wheelchairs and toileting aids to anyone that needs them and they also have assisted daily living products for sale. For hire charges, or any other questions, please give them a call on the number below or have a look on their website for further information.

Unit 1, Tolvaddon Business Park, Pool, Camborne TR14 0HX  Tel : 01209 614928

Carnon Downs Village Hall


Carnon Downs Village Hall has had extensive rebuilding and refurbishment work carried out this year thanks to a substantial grant from the Big Lottery.

There are two brand new halls and a meeting room, providing space for a wide variety of events.

CDVH is managed by a Volunteer Committee of Trustees made up of Local Residents and Representatives of Groups that regularly use the hall and it is a community organisation run for the benefit of local residents.

For more information and 'What's On' click on the link below

Cornwall Council - Helping Hand

If you are coping with a difficult situation, Cornwall Council might be able to help. Just click on the links to find something that is right for you.

Helping Hand

Citizens Advice Bureau  cab.jpg

Telephone: 03444 111 444                                                    



Mental Health Crisis Services

Mental Health Cornwall Helpline

Normal working hours Monday to Friday 8.45 am to 5.15 pm via:

  • GP Surgery
  • Your Care Co-Ordinator or the duty staff member of the Community Mental Health Team. Telephone Bodmin Hospital Switchboard on 01208 251300

At other times, out of normal working hours advice and support can be obtained via:

    • Nightlink 0808 800 0306

    • Home Treatment Team between 5.15pm and 8.45am 0800 001 4330

    • Samaritans available 24 hours a day on 116 123

Home Treatment Team

The team work 24 hours a day, 7 days a week to support people in crisis.  When you call the service you will be asked for your name, address, date of birth and the reason for your call.  If you call at between 8.00pm and 8.45am there may be a delay in answering some calls, but they will repsond as soon as they can.

When calling out of hours they will access your electronic care plan if it is available and your care co-ordinator will be informed of your call the next working day.

If the line is engaged you may be asked to leave your details with the Bodmin Hospital switchboard.

Healthwatch Cornwall

Healthwatch Cornwall is your health and social care champion. If you use GPs and hospitals, dentists, pharmacies, care homes or other support services, we want to hear about your experiences. We have the power to make sure NHS leaders and other decision makers listen to your feedback and improve standards of care.

Healthwatch Cornwall

For more information got to:


iSight Cornwall aim to support everyone in Cornwall with sight loss, of all ages, to lead active and independent lives.

Please go to their website for information on:

Low vision

We provide specialist advice about Low Vision aids at our Sight Centre, at clinics or in your home. Simply ask your optician to fill out a Low Vision referral form and we will contact you.

Assistive technology

We have a range of assistive technology on display that can transform everyday living, reading, writing and so much more. Book an individual assessment with our expert.

Everyday living

Pop in and meet our team, try out an extensive array of gadgets aimed to enhance everyday living, find out about audio resources and gain advice on equipment to suit your needs.

Clubs and activities

Join the many exciting social events taking place throughout Cornwall for people living with sight loss; from dancing to shooting there’s something for everyone.

Community outreach

Our Community Development Officers provide personalised advice and support for people living with sight loss through community events, open days and free home visits.

Eye clinic support

Our Eye Clinic Liaison Officer can provide you with emotional and practical support to help you understand your diagnosis and come to terms with living with sight loss.

Hospital information desk

Our dedicated staff and volunteers are present in Cornwall’s hospital eye clinics to offer support and advice.

Benefits advice

Knowing what is available to you and applying for benefits can be a daunting process, our experienced advisor is here to help you receive your full entitlement.

Health Protection Agency - HPA HPA.jpg 


Age UK Cornwallagecon.jpg

Telephone: 01872 266383


Alcoholics Anonymousaa.jpg

Telephone: 0845 769 7555



Driver and Vehicle Licensing Agencydvla.jpg


National Osteoporosis Societynatos.jpg

Telephone: 0845 450 0230


National Association of Crohn's and Colitis Diseasenacc.jpg

Telephone: 0845 130 2233


Arthritis Research UKArthrilogo.jpg


Stroke Association Stroke_Logo..jpg

Telephone: 0303 3033 100


Arrhythmia Alliance

The Heart Rhythm Charity

The Heart Rhythm Charity promotes a better understanding, diagnosis, treatment and quality of life for individuals with cardiac arrhythmias.  This useful website will help you check if your heart rhythm problem could be dangerous. Follow the links below.

Website:  Registered Charity Number 1107496

arrhythmia-alliance-logo                                                                   know-your-pulse 

Cornwall & Isles of Scilly Sexual Assault Referral Centre

If you are over 16 years of age there is now a Sexual Assault Referral Centre (SARC) which is an independent service that can operate 24/7 to assist all victims of rape and sexual assault.  The SARC is a local partnership between the police, health services and voluntary organisations set up to focus on your immediate supprt needs.

Telephone: 0300 3034626


Message in a BottleLions_2

Message in a Bottle is a national emergency information scheme distributed by Lions Clubs in the UK, it provides the Emergency Services with vital life saving information.

They are available FREE OF CHARGE giving peace of mind to both the recipient and their family.

A readily available container known to the emergency services contains vital information about the patient and is placed in the fridge. Labels are placed on the fridge door and on the inside of the front door which notify the emergency services that the patient is part of the scheme. 

Information includes:

Personal Details, Medical Condititions, Doctors Details, Location of Medicines, Pets, Carers/Health Visitor Details, Dependants and Family Contact Details.

Ask at Reception for details, a free supply of bottles are available from the waiting room in the surgery.

Dementia Advice

Cornwall Dementia Roadmap

The Cornwall and Isles of Scilly Dementia Roadmap provides high quality information about the dementia journey alongside local information about services, support groups and care pathways to assist primary care to support people with dementia and cognitive impairment, their families and carers.

Click here for more info

Dental Urgent Treatment Helpline

Call: 0333 405 0290


Opening times

Monday17:30 - 19:30
Tuesday17:30 - 19:30
Wednesday17:30 - 19:30
Thursday17:30 - 19:30
Friday17:30 - 19:30
Saturday09:00 - 12:30
Sunday09:00 - 12:30

Arthritis Care 

Arthritis Care is a charity and rely on donations to fund vital work in supporting people living with arthritis.  Arthritis Care has lots of information to help with the management of arthritis.                                                                       

LGBT Foundation

LGBT Foundation is a national charity delivering advice, support and information services to lesbian, gay, bisexual and trans (LGBT) communities.

Click the image below for more information.

LGBT Foundation

YAY! Cornwall (Young and Yourself)

YAY! Cornwall (Young and Yourself) The youth group for Lesbian, Gay, Bisexual, Trans and Questioning young people up to the age of 25 who live, work or who are visiting, at school or college in Cornwall . YAY was set up by LGBTQ Youth Cornwall in 2008 and in 2018 amalgamated with the Intercom Trust to continue and expand the provision of the LGBTQ+ Youth Group for Cornwall.    Click the link below for more information.



MSI Reproductive Choices

Patient direct referral telephone number – 0345 300 8090 operational 24/7.

From 1st April 2021 MSI Reproductive Choices is commissioned by Kernow CCG to provide NHS abortion care services

MSI Reproductive Choices is a well-established sexual health charity.  They are proud to be providing services to communities in Cornwall and across the South West region to offer patients choice. Their aim is to help make it straightforward for women to find the information they need about abortion care and to be able to self-refer for a consultation as easily and conveniently as possible. Patients can call 0345 300 8090   day or night 7 days a week.

MSI Choices

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website