Corona Virus Update COVID-19

The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.


Can I still see the doctor or nurse if I need to?

Yes.  We are still here.  We are still operating with limited resources and therefore we can only deal with medically urgent issues at this time.  If you are calling about a routine matter please consider delaying this until later in the summer.

If you have a medical problem which cannot be put off we will aim, if at all possible, to deal with it on the telephone.  If you need to be seen, the doctor or nurse will make the appropriate arrangements, in keeping with us managing both yours and our own safety.  We are still operating with limited resources and therefore we can only deal with medically urgent issues at this time. 


How can I get my medication?

  • Please order your medication as usual using your normal frequency - please do not order early.
  • Please do not attempt to order more than your usual amount - the NHS is not permitting over ordering to prevent national shortages.
  • The surgery is open for medication collections via the waiting room window so you will be able to collect without entering the building.
  • If you are unable to collect due to self isolation please ask a friend or family member to collect on your behalf as you might for grocery shopping.
  • Please leave a MINIMUM of TWO TO THREE WORKING DAYS before you collect medication - we will be unable to dispense items any quicker, please give our dispensary team as much time as possible to prepare all orders.  You may be asked to return again - if possible help us by leaving it THREE days before you arrive.
  • We cannot process orders after 2.00pm so anything ordered after this time either via the prescription box or the online system will be processed during the following morning.


MONDAY TO FRIDAY 8.30AM - 5PM (please ring the bell if the window is unattended as we may have skeleton staff)

If you are finding it difficult to collect medication we have lots of community support see below for their telephone numbers.


We have some wonderful volunteers in our area who are willing to help collect your medication, walk the dog, collect groceries etc.  Please ring the numbers the below if you need help.  Please keep our phones lines free for the doctors to call out to our unwell patients.



KEA PARISH: 07887 913488 lines open from 10am - 1.00pm or email

PONSANOOTH AREA: 07548 778238 or email OR contact the Shop (01872) 857019 or Pub (01872) 863046 


VOLUNTEER CORNWALL (GWENNAP AREA and others) : 01872 266988   or


Do I need to socially distance - what is the most up to date guidance?

Social distancing is advised for all of us, where possible.  It is especially important for those aged over 70 and people with long term medical conditions. (About 1800 - 2000 people in our practice population)

Within this group there is also a very high risk population who will be contacted by a combination or either NHS England, Secondary Care or from us here at the surgery by letter - these are patients that need to be shielded.

(About 250 people in our practice population - please do not ring to see if you are in this high risk group you will be contacted)

For the most up to date advice since June 12 please follow this link:


Where can I get information about testing?

Any patients requiring information about testing can go to the website  Patients who do not have access to or cannot use the internet may call the dedicated phone line 0300 303 2713 between 07:00 and 23:00 - please do not call 111 regarding testing.



We are encouraging patients to download the Covid Symptom Tracker app - please click on the link below.

By using this app you're contributing to advance vital research on COVID-19. The app will be used to study the symptoms of the virus and track how it spreads.

This research is led by Dr Tim Spector, professor of genetic epidemiology at King’s College London and director of TwinsUK a scientific study of 15,000 identical and non-identical twins, which has been running for nearly three decades.

The COVID Symptom Tracker was designed by doctors and scientists at King's College London, Guys and St Thomas’ Hospitals working in partnership with ZOE Global Ltd – a health science company.

Covid App

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website