Nicola Christophers, Chloe Hendy and Sophie Poulton deal with all of the referrals and secretarial duties for the GP's and they help arrange your 'Choose and Book' appointment. If you have any queries regarding your referral you can contact them each day from 9am until 4.00pm.
Sophie completed Apprenticeship in February 2018 and has joined the administration team on a permanent basis helping Nicola and Chloe with the increasing secretarial workload. She also won Cornwall Apprentice of the Year Award for Health and Social Care at the end of 2017 so we are very pleased Sophie decided to accept our offer of a permanent position.
Becky Dunstan and Lisa Wills are our Prescription Clerks here at the surgery. Their role involves processing all the medication orders and aiding the Clinical Pharmacist and our Dispensary Team.
The reception team are at the hub of the surgery and are integral to the smooth running of the practice, many of the team have been here for well over 10 years and know the patients and their families very well. If you have any questions or need more information they are the team to ask.
RECEPTION TEAM LEADERS
Julia has been here at the surgery since 2004 and Jan joined us in 2017, they both help look after the front office on a day to day basis, managing the clinics, telephone requests and working alongside Alison with the day to day operations.
Tracy and Andrea look after all our new patient registrations, out of area patient registrations and the deduction paperwork involved when you move practice or leave the area. With a practice population now around 5900 it keeps them very busy! Kay is our Community Champion and has lots of expertise, contacts and knowledge about how best to support keeping you well and independent in your own home. She also looks after the register of patients who need regular bloods monitoring and helps the Nursing Team with a large amount of their administration. Julie has recently taken on the role of admin support for our Learning Disabilities Nurse as well as looking after the recalls for breast screening. Lynda is one of the newest members of the team and can be found on reception dealing with the patients who phone in and helping at the front window.
From L to R: Andrea, Tracy, Kay, Lynda and Julie