Repeat prescriptions can be ordered quickly and easily through a variety of methods. All repeat medication is issued with a counterfoil listing your current medication, we require at least 2 working days notice (not including weekends) and during busy periods, such as before or after Bank Holidays, we would appreciate being given extra time.
Please ensure you do not run out of your medication and order in plenty of time, however, please do not over-stock or 'stock-up' on medicines.
Listed below are the different ways in which your medication can be ordered.
By Hand : All repeat medication is issued with a counterfoil please tick clearly your requirements. We have a box situated next to the front door in the lobby or feel free to hand to a member of reception staff.
By Fax : Please tick clearly the items you require on your counterfoil and this can be faxed to 01872 864113
By Phone : Please telephone the Prescription Order Line on 01872 864424 which is open 24 hours a day. A recorded message will guide you through on how to leave your order on the answer phone.
Online : Please register with reception that you wish to use this service by giving us your email address. You can then register online and order your medication following the links on our front page.
By Mail : Please send your counterfoil clearly ticked with your requirements to The Dispensary, The Surgery, Bissoe Road, Carnon Downs, Truro TR3 6JD.
If you have misplaced your repeat medication counterfoil we can accept written requests but this must include your name, date of birth, address and all the items your require.
Items not listed on your repeat medication counterfoil will take longer than the usual 2 working days required. All of these items have to authorised by your GP, who may not be in surgery that day, please allow extra time if this is the case.
FROM SEPTEMBER 1ST - CHANGES TO TELEPHONE ORDERING OF PRESCRIPTIONS
The Carnon Downs Surgery Dispensary is going to change the way a prescription can be ordered by telephone. We are starting a dedicated telephone line for ordering prescriptions that will be open 24 hours a day from 1st September 2014. The line will go directly to an answer phone where a recorded message will guide callers to leave the correct details.
Across the country it has been shown that errors arise when telephone requests for repeat medications are made to surgeries. As a result most practices have stopped this and deal only with written or e-mailed requests which have been shown to be safer. We would like to continue to allow some form of telephoned request and are advised that recorded messages are safer.
When calling the new line please have your ‘Repeat Slip’ to hand as you will be asked to give clearly the name of medications required and your ‘Patient Number’ which is shown on the prescription slip.
It is still important that you leave 2 working days for your prescriptions to be processed. We have a variety of other way sto order medication which you may wish to use instead as detailed above. However if you are on stable, regular medicines you can join our Repeat Medicines Scheme. So when you collect your prescription you are able to pre-order for the next month. We sincerely hope that this change will not cause you any distress. If you have any queries regarding the change please contact Mrs Julie Reid, the Dispensary Manager.